General Policy

There maybe misprints, human errors, omissions. Fice Interactive reserves the right to make changes and corrections in prices, products and specifications without notice. Fice Interactive and its associates attempt to be as accurate as possible. However, Fice Interactive does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Fice Interactive itself is not as described, your sole remedy is to return it in unused condition. Fice Interactive is not responsible for typographical errors. Manufacturer's specifications subject to change without notice. Information as well as pictures and HYPERLINKS contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product. We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website. All goods remain property of Fice Interactive until payment has been received in full. Until title passes, Fice Interactive can retain, repossess and/or resell all goods. Fice Interactive reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.. These Terms and Conditions of Sales are subject to change without notice.

Privacy Policy

Fice Interactive is extremely dedicated in conforming to the Australian and international privacy laws and to protect our customers privacy. Fice Interactive collects details from its customer for the sole purpose of processing the customers order more efficiently. Please visit our Privacy Statement, for more information and to understand our policies and practices.

Copyright and Trademarks

Fice Interactive trademarks and logos may not be used in association with any product or service that is not Fice Interactive, in any conduct that is like to cause confusion amongst our customers. Manufacturer's images and links used on our websites are reserved copyrights and trademarks of their respective owners. All original images as well as links are used to allow a more up-to-date and accurate information being passed on to the visitor of this website. We do not own or publish the contents of the information within the links, we are only the reseller of the products.

Warranty

Any product sold by Fice Interactice is meant to be professionally installed, improper installation is NOT covered under warranty. Please seek professional assistance if required, to avoid paying unnecessary cost for replacement.

All products sold by Fice Interactive carries a minimum 12 months return to base manufacturer warranty. Some product offers extended limited warranty which customer may be required to register the product warranty with the manufacturers.

Fice Interactive warranty term is based on the manufacturers' warranty terms and conditions. Fice Interactive will process all warranty claim with manufacturer on behalf of customers.

Fice Interactive do not handle warranty returns for products that already provides a direct manufacturer to customer warranty service. These products include printers, scanners and monitors and many other retail products. Read your warranty terms for specific details.

Products returned for warranty claim will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances.

Products in warranty which has been discontinued by manufacturer shall be upgraded to similar product or a credit will be given at the current market value or puchase price whichever is lower, less our restocking fee.

A proof of purchase, a copy of the original receipt and a detailed fault description is required to be sent together with the product sent for warranty claim.

Warranty is provided solely on products sold by Fice Interactive. Other faulty products used in conjunction that is not purchased from Fice Interactive will not be covered under warranty.

All shipping charges to and from Fice Interactive incurred in a warranty claim are at the expense of the customer. We only handle the costs for sending warranty from Fice Interactive to our suppliers.

Warranty must be properly packaged in the condition acceptable by the vendor. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in warranty being voided)

A large percentage of warranty returned to us are tested to be, no fault found, in this event, Fice Interactive reserve the right to charge a labour fee of $50 for time spent examining goods where no fault has been found.

Fice Interactive WILL NOT BE LIABLE IN ANY WAY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL OR INDIRECT LOSS RESULTING FROM FAULTY SYSTEMS OR PARTS. These may include but not limited to, loss or use of data, or profits.

Warranty will be voided for non manufacturing defect, if its found to be mishandled, modified, tampered, abused, physically damaged, improperly installed or used, or caused by power surged/electrical faults/lightning strike.

Product returned which shows evidence of user induced damage, overclocking or modification, will be denied. This includes improper installation of cpu heatsink, scratches on motherboard, removal of fan/heatsink, cutting of cables, soldering components,

Fice Interactive has a 7 days DOA (Dead on Arrival) period, whereby if a product is found to be DOA, we will provide instant replacement, this will be subjected to our testing before approval. Shipping back DOA goods to you will be at our own cost.

Fice Interactive is not responsible for any data loss, backing up of data is the responsibility of customer, we do not provide a backup service or data recovery when sending hard disk for warranty claim to manufacturer.

Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer/distributors. The process of warranty return involves the shipping of warranty to Scorptec, the time it takes for us to test the products, filing of warranty request to our suppliers and waiting for the approval, the shipping of warranty to our supplier and supplier's own testing, if there is replacement stock then it'll be shipped to us, otherwise there will be further delay in coming back to us.